Connecting a new integration can often be stressful. How do you know if your account is set up correctly when you're working with so many different platforms? Sometimes something as simple as a permission level can prevent you from connecting that integration to Oviond. In this article, we will be helping you understand how to get started with SendGrid on Oviond.
Connecting SendGrid To Oviond
To connect Sengrid to Oviond you will need to generate an API key. Here is how to generate an API key on SendGrid:
Once you have logged into your SendGrid account, navigate to Settings.
Under the menu, select API Key.
On the top right corner of the page select the button named Create API Key.
Name the API Key to help you identify what platform you have used the key on and select the option to grant Full Access to the API.
Once you are done, select Create & View.
Once you have generated the API Key, copy the key and press Done.
Open Oviond and navigate to the client you want to connect Sendgrid to.
Click on Sendgrid.
Enter a name for the authentication and click Next.
Enter the API Key and click Next.
NB: Please note that the API will only be shown to you once, so be sure to save the API key somewhere safe.
Reconnecting SendGrid To Oviond
Working with APIs means that sometimes your integrations will need to be refreshed for security reasons. There are two error messages to look out for that can indicate that the token needs to be refreshed: Error: You Have Encountered An Unknown Error or Error: Missing Or Incorrect Authentication Credentials.
If you refresh your dashboard or your reports and you are prompted with the above error message, you will need to refresh your integration.
To reconnect SendGrid to Oviond, you will need to completely remove Sengrid from your account.
In order to remove Sengrid from your account, you will need to first disconnect the integration from each client. Learn more about disconnecting an integration.
Once you have removed your SendGrid integration from all the connected clients, you will need to delete the integration from the Manage Integrations tab in the settings area. Learn more about deleting an integration.
After the integration has been completely removed from the account, return to your client project and reconnect the integration to the account. Learn more about adding an integration to an existing client.
If you have followed these steps and are still not able to come right, please contact support.