Introduction
This article guides you through the process of checking and fixing email and domain issues within your Oviond account. Proper email and domain settings are crucial for ensuring that your communications and data integrations run smoothly. We will utilize MXToolbox to further diagnose and troubleshoot any issues.
Prerequisites
Ensure you have an Oviond account with administrative access.
Familiarity with basic DNS and email server configurations.
Step-by-Step Instructions
1. Navigate to the Oviond login page and enter your credentials
2. Access Account Settings
Click on the account settings button at the bottom of the main sidebar menu on the left-hand side.
Check Domain Settings
In the Settings menu, select White Label.
Scroll down to the Domains panel and check that your custom domain name is correct and active.
In the Settings menu, select Email Setup.
Check that your domain authentication setup is correct.
Ensure your email address is correctly entered.
Still struggling?
If the issue persists, check on MXToolbox. This diagnostic tool suite checks email servers for issues like blacklisting, DNS errors, and authentication, ensuring reliable and secure email delivery.
Use MXToolbox for Advanced Diagnostics
Open your browser and go to MXToolbox.
DNS Lookups and MX Records:
Enter your domain name and perform a DNS lookup to verify the MX records.
Ensure that your email servers are correctly configured to receive emails.
Blacklist Check:
Use the Blacklist Check tool to scan multiple DNS-based blacklists to see if your domain or IP address is listed.
If listed, follow the recommendations to delist your domain or IP address.
SMTP Tests:
Run SMTP diagnostics to test your email server’s response and compliance with standard protocols.
Ensure that your server is accepting and sending emails correctly.
SPF, DKIM, and DMARC:
Check the configuration of your SPF, DKIM, and DMARC records to ensure proper email authentication.
These records help prevent spoofing and phishing attacks.
Email Deliverability:
Review insights into factors affecting email deliverability, such as server reputation, reverse DNS, and open relay status.
Optimize your email setup to improve the chances of your emails reaching the intended recipients' inboxes.
Performance Monitoring:
Monitor the performance and uptime of your email server and other network services.
Set up alerts to notify you of any issues.
Additional Information
Tip: If you encounter an error with your email settings, double-check that your DNS settings are correct and that there are no typos in your domain or email configurations.
Common Issues:
Incorrect MX records.
Blacklisted domain or IP.
Misconfigured SPF, DKIM, or DMARC records.
Summary
By following these steps, you can ensure that your email and domain settings are correctly configured in Oviond. Utilizing MXToolbox further enhances your ability to diagnose and troubleshoot any issues, ensuring a robust and reliable email infrastructure.