Connecting a new integration can often be stressful. How do you know if your account is set up correctly when you're working with so many different platforms? Sometimes something as simple as a permission level can prevent you from connecting that integration to Oviond. In this article, we will be helping you understand how to get started with Pingdom on Oviond.
Connecting Pingdom To Oviond
To connect your Pingdom account to Oviond all you will need is your Pingdom login credentials (email address and password). Here is how to connect Pingdom to Oviond:
Go to the integration page of the client you want to connect Pingdom to and click on the Pingdom integration button
A pop-up will appear. Enter in your Pingdom login details and click Save
Select the account you would like to pull data for in Oviond and click Save
Re-authentication Pingdom To Oviond
Working with APIs means that sometimes your authentications will need to be refreshed for security reasons. There are two error messages to look out for that can indicate that the token needs to be refreshed: Error: You Have Encountered An Unknown Error or Error: Missing Or Incorrect Authentication Credentials.
If you refresh your dashboard or your reports and you are prompted with the above error message, you will need to re-authenticate Pingdom to Oviond.
To re-authenticate Pingdom to Oviond, you will need to completely remove Pingdom from your account.
In order to remove Pingdom from your account, you will need to first remove the integration from each client. Learn more about removing an integration.
Once you have removed your Pingdom integrations from all the connected clients, you will need to delete the integration from the account setting.
After the integration has been completely removed from the account, return to your client's project and reconnect the integration to the account. Learn more about adding an integration to an existing client.
If you have followed these steps and are still not able to come right, please contact support.