Connecting Klaviyo on Oviond

Steps to assist you in connecting Klaviyo on Oviond, including permissions, limitations, reconnecting, and possible error messages.

Michelle McMahon avatar
Written by Michelle McMahon
Updated over a week ago

This article will help you understand how to connect and use Klaviyo on Oviond.

Klaviyo Permissions

In order to pull your Klaviyo data through to Oviond, you need to have the login credentials for the Klaviyo account as well as an API Key. You are able to create an API key in your Klaviyo account by following these steps:

  1. Log into your Klaviyo account.

  2. Click on the drop-down at the top right corner of your Klaviyo Account and click Account.

  3. Click Settings.

  4. Click Click API Keys.

  5. You can either copy an existing API Key or create a new one.

Connecting Klaviyo To Oviond

In order to connect your Klaviyo account to Oviond, you will need a Master API key.

Steps to follow to connect Klaviyo as an integration on Oviond:

  1. Open Oviond and navigate to the client you wish to connect Klaviyo to.

  2. Click on Klaviyo.

  3. An authentication pop-up will appear (The first authenticated account will automatically be called "Default Klaviyo Account") and you can change this here.

  4. Paste the API Key then click Next.

  5. Select Default Klaviyo Account then click Next.

  6. Choose the Klaviyo account to connect to.

  7. Click Save.

Limitations With Klaviyo On Oviond

You will need to have the login credentials to the Klaviyo account in order to obtain the API needed to connect Klaviyo as an integration on Oviond.

This process is just for widgets where you'd like to display a Klaviyo metric that you created yourself. If you'd like to add standard Klaviyo metrics to your Klaviyo reporting tool, the regular steps for adding widgets to dashboards and reports apply.

Klaviyo has a list of standard metrics that will appear in the metric list on the query builder in Oviond. If you have metrics that you have created yourself in the Klaviyo account, these metrics will also appear in the metric list exactly as you have them named in your Klaviyo account. See more on Custom Metrics in Klaviyo here.

Reconnecting Klaviyo To Oviond

If you get this error message on your report "Data not found for Klaviyo! Click here to connect or refresh." that looks like this:

Please follow these steps:

  1. Click on the refresh button next to the date selector in the project.

    if the widgets still don't load data

  2. Go to the Integration page for the client or click on connect in the widget and make sure you have connected the correct Klaviyo account.

    if the widgets still don't load data

  3. Go to Manage Integrations and refresh the token for the authenticated account you connected to the client.

If you have followed these steps and are still experiencing issues with Klaviyo on Oviond, please contact support.

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