Connecting a new integration can often be tricky. How do you know if your account is set up correctly when you're working with so many different platforms? Sometimes something as simple as a permission level can prevent you from connecting that integration to Oviond. In this article we will be helping you understand how to get started with Instagram on Oviond.

Instagram Permissions

This one may seem a little intuitive, but before you try and connect Instagram to Oviond, make sure your Instagram page is a Professional account. Follow these steps to switch from a Personal Instagram account to a Professional account:

  1. Log into your Instagram account from your phone

  2. Go to Settings

  3. Select Account

  4. Select Switch to Professional account

If you already have a Professional account, please follow these steps:

  1. Go to Instagram from your phone

  2. Go to Settings

  3. Go to Account

  4. Go to Linked Accounts/Sharing to other apps (depends on the version of Instagram you have installed)

  5. Check that the Facebook page is connected there

Connecting Instagram to Oviond

Let’s take a closer look at how to integrate Instagram on Oviond:

  1. Make sure you are logged out of Facebook.

  2. Open Oviond and navigate to the client you want to connect Instagram to.

  3. Click on Instagram.

  4. Enter a name for the authentication and click Next.

  5. A pop-up authentication window will appear. This will prompt you to log in to your Facebook account with your email and password.

  6. Go through all the steps in the pop-up.

  7. Select the Instagram account you would like to connect and click Save.

Unable To Find Your Instagram Account On Oviond

If you are still not able to connect your Instagram account to Oviond, there are a few reasons why this could be the case:

You are not admin of the Facebook page: Your Instagram account needs to be set up as a Professional account on Instagram and your personal Facebook profile needs to be set at admin level. Only admin roles are able to connect via Facebook to an Instagram account on Oviond.

The connection between your Facebook page and Instagram account is not set up correctly: This can easily be fixed by following these few steps:

  1. Remove both Instagram and Facebook from your client account as per the following article How To Remove An Integration.

  2. Delete both the Instagram and Facebook integration tokens as per the following article How To Delete An Integration.

  3. Go to the Facebook account and go to Settings & Privacy, and then click Settings.

  4. Click on Business integrations.

  5. Tick Oviond and then click Remove.

  6. Tick Delete posts, videos or events Oviond posted on your timeline.

  7. Click Remove.

  8. Log out of your Facebook account.

  9. Return to Oviond and connect Instagram and/or Facebook as per the following article How To Add An Integration. Remember to select the relevant Facebook while connecting the accounts.

Limitations With Instagram On Oviond

Due to limitations in the Instagram API, Oviond is only able to pull data for the last 30 days for the New Followers metric on Instagram. Any date range on this Instagram metric that extends the 30-day date range will result in a No Widget Data error in the widget.

You will also need at least 100 Page Likes or Instagram followers if you wish to pull demographics data for your Instagram followers.

Reconnecting Instagram To Oviond

Working with APIs means that sometimes your integrations will need to be refreshed for security reasons. There are two error messages to look out for that can indicate that the integration needs to be refreshed: Error: You Have Encountered An Unknown Error or Error: Missing Or Incorrect Authentication Credentials.

If you refresh your dashboard or your reports and you are prompted with the above error message, you will need to refresh your integration. Learn more about how to refresh your integration.

If you have followed these steps and are still not able to find your page, please contact support.

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