---
title: "My integration account is not appearing"
description: "Why a platform account may not show after connecting."
url: https://help.oviond.com/en/articles/43-my-integration-account-is-not-appearing
collection: "Troubleshooting"
updated: 2026-10-14
language: en
---

# My integration account is not appearing

Why a platform account may not show after connecting.

This usually means the login used during authorization does not have access to the account you expected.

Check:

-   Did you log in with the right platform user?
    
-   Does that user have access to the ad account, page, property, or profile?
    
-   Is the account under a manager account that may take time to load?
    
-   Did you accidentally authorize a personal account instead of an agency account?
    

If needed, disconnect the wrong authorization and reconnect using the correct login.