My integration account is not appearing

Why a platform account may not show after connecting.

This usually means the login used during authorization does not have access to the account you expected.

Check:

  • Did you log in with the right platform user?

  • Does that user have access to the ad account, page, property, or profile?

  • Is the account under a manager account that may take time to load?

  • Did you accidentally authorize a personal account instead of an agency account?

If needed, disconnect the wrong authorization and reconnect using the correct login.

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