---
title: "I cannot log in"
description: "Basic checks when sign-in fails."
url: https://help.oviond.com/en/articles/42-i-cannot-log-in
collection: "Troubleshooting"
updated: 2026-10-01
language: en
---

# I cannot log in

Basic checks when sign-in fails.

If you cannot log in, try these checks first:

-   Make sure you are using the correct email address.
    
-   Reset your password if needed.
    
-   If you were invited by an agency, use the invitation email.
    
-   Check whether your account admin removed or changed your access.
    
-   Try a private browser window to rule out browser cache issues.
    

If the problem continues, contact support with the email address you are trying to use and any error message shown.