FAQ

FAQ

How can I change my email address on my account?

You will need to contact support. Either by clicking on the Help and Support button while logged into your Oviond account or emailing us on hello@oviond.com . Simply send us the email address you...

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By Lauren de Vaal

updated 5 months ago

What is the difference between an integration dashboard and a dashboard on Oviond?

On Oviond we provide our clients with two different types of dashboards. Integration dashboards and custom dashboards. Our integration dashboards are intended for a company's internal use. This is...

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By Monise Branca

updated 5 months ago

Why can’t I use my saved templates under different reporting features?

Templates on Oviond work independently per reporting feature. If you have created a template under integrations you will not be able to access this template under reports and dashboards. This...

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By Monise Branca

updated 5 months ago

Why is everything taking ages to load on Oviond?

This can be due to multiple things. The two most common issues are you are using a browser that is not inline with the app or the internet connectivity is slow.  Please note that Oviond works best...

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By Monise Branca

updated 5 months ago

Why does my PDF have blank pages?

Oviond’s PDF function is turning dynamic data into static data. Before attempting to PDF the report, all pages must first be loaded. Scroll down the report and ensure that all the data on the page...

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By Monise Branca

updated 5 months ago

Why is my custom domain going in an endless loop?

Please note that you will not be able to use your custom domain to sign in to Oviond, you will still need to log into Oviond through app.oviond.com. Attempting to sign in to Oviond using your...

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By Monise Branca

updated 4 months ago