Getting Started With Facebook Ads On Oviond


By Lauren de Vaal

updated 7 months ago

Connecting a new integration can often be stressful. How do you know if your account is set up correctly when you're working with so many different platforms? Sometimes something as simple as a permission level can prevent you from connecting that integration to Oviond. In this article, we will be helping you understand how to get started with Facebook Ads on Oviond.

Facebook Ads Permissions 

If you are trying to link your Facebook Ads account to Oviond and you see the page does not appear under the drop-down menu, the first thing you need to do is check the permission level on your account. To check this: 

  1. Log into your business manager under a new browser tab

  2. Select the business account where the ad account you are looking to connect to Oviond is linked

  3. On the bottom left, select the icon named Business Settings

  4. Under Accounts, select Ad Accounts

All the users that have been granted access to the Ad Account should be listed under this page, as well as their permission levels. To ensure the Ad Account pulls through to Oviond, your email needs to have Admin access to the Ad Account (full account access). 

If you can see that you don’t have the appropriate permission for Oviond, you can request access to the Ad Account (this can be done through your Business Manager) or you can contact the owner of the Ad Account and ask them to grant access to your email.

Once you have been granted the correct Ad Account access, it is advised to refresh the integration token on Oviond before attempting to reconnect the integration to the client account again. Learn more about refreshing an integration token.

Connecting Facebook Ads To Oviond 

In order to connect your Facebook Ads account to Oviond, you will need to know the login details to the Facebook account associated with the Ad Account. All the Pages managed on this Facebook Account will be accessible for you to use on Oviond once this authentication has been made.

Let’s take a closer look at how to integrate Facebook Ads on Oviond 

  1. Make sure you are logged out of Facebook

  2. Select the Facebook Ads integration on Oviond’s integration page

  3. A pop-up authentications window will appear. This will prompt you to log in to your Facebook account with your email and password

  4. Go through all the steps in the pop-up and once done you can choose the Ad Account you would like to connect to

  1. Once done, click on Save

Unable To Find Your Facebook Ad Account On Oviond? 

Once you have connected the Ad Account to Oviond, you will be able to select the Business Account your Ad Account is in. If you are unable to find your Ad Account, please select All Accounts rather than your business account (this is where all the Ad Accounts associated with your email will be, regardless of the Business Ad Account they belong to).

Once you have done this, you can type the name of the Ad Account you are trying to connect to.

Re-authenticating Facebook Ads To Oviond 

Working with APIs means that sometimes your authentications will need to be refreshed for security reasons. There are two error messages to look out for that can indicate that the token needs to be refreshed: Error: You Have Encountered An Unknown Error or Error: Missing Or Incorrect Authentication Credentials. 

If you refresh your dashboard or your reports and you are prompted with the above error message, you will need to refresh your integration token. You can refresh your Facebook Ads token on the Auth Accounts page in the Settings section on your Oviond account.

If you have followed these steps and are still not able to find your Ad Account or your Facebook Ads data is not pulling through, please contact support

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