Connecting a new integration can often be stressful. How do you know if your account is set up correctly when you're working with so many different platforms? Sometimes something as simple as a permission level can prevent you from connecting that integration to Oviond. In this article, we will be helping you understand how to get started with Klaviyo on Oviond.
Connecting Klaviyo To Oviond
To connect your Klaviyo account to Oviond you will need to generate a Private API Key. Here is how to generate a private API key on Klaviyo and connect to Oviond:
Log into your Klaviyo account.
Select your profile icon on the top right corner of the page and select Account.
On the top menu bar, select Settings.
On the drop-down menu, select API keys.
Once you are on the accounts page, click Create Private API Key.
Open Oviond and navigate to the client you want to connect Klaviyo to.
Click on Klaviyo.
Enter a name for the authentication and click Next.
Enter the API Key and click Save.
Reconnecting Klaviyo To Oviond
Working with APIs means that sometimes your integrations will need to be refreshed for security reasons. There are two error messages to look out for that can indicate that the integration needs to be refreshed: Error: You Have Encountered An Unknown Error or Error: Missing Or Incorrect Authentication Credentials.
If you refresh your dashboard or your reports and you are prompted with the above error message, you will need to refresh your integration.
Please note that you will not be able to template Klaviyo metrics. The reason being is that even though you are using the same metrics, each individual request has its own unique ID.
Templating a Klaviyo metric will cause the error message: Internal error: you have encountered an unknown error.
If you are still not able to connect to Oviond once you have tried the above, please contact support.